Frequently Asked Questions
Why did the total amount at checkout appear in a different currency?
Don't worry, this is completely normal!
We are a Brazilian company with international operations, so depending on your location or the payment method used, the final amount may be displayed in a different currency at checkout.
This can happen, for example, if your bank, card provider, or payment platform operates with a default currency different from the one shown initially on our website.
Rest assured, this does not affect the actual value of your purchase. The total will be automatically converted by your card provider or bank based on the current exchange rate and any applicable fees they may charge.
If you have any questions or need assistance, our support team is here to help!
Are any purchases final sale?
All sales are final.
We do not offer refunds or exchanges for wrong size, color, or buyer’s remorse, as all products are made to order.
If your item arrives damaged, defective, or if you received the wrong item, please contact us within 30 days of delivery with photos of the product and order details.
We will gladly send a replacement or issue a refund if the issue is confirmed.
When will I get my order?
The average delivery time to the USA is 4–8 business days.
If your order has not arrived within 30 calendar days, you may contact us to request a full refund.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Haven’t received your product within 30 days?
No worries, we’re here to help!
Please reach out to our support team at Clawturestoreusa@gmail.com
We’ll be happy to assist you and resolve the issue as quickly as possible.
